About Your Bill FAQs

How will I know how much I owe if I have to go to the Emergency Department?

Patient Advocates will be available in the Emergency Department and the Admission Department to provide financial counseling.

How is my bill processed?

If you have insurance coverage, we will file your claim to your insurance carrier after you have received health care services. When your claim is sent to your insurance company, a patient bill is also sent to you.

What is a patient bill?

The patient bill is not a request for payment. It is a notification that we have sent your claim to your insurance company on your behalf.

What do I need to do with the patient bill?

Please review the insurance, contact, and service information on the bill for accuracy and keep for your records.

What if there is an error on the patient bill?

If you find an error on the patient bill, please call the Patient Financial Services department at (605) 755-2455. You can also complete and mail the form attached to your patient bill.

When will I receive my statement?

As a convenience to you, we will not send your billing statements until your insurance company has processed your claim and there is a balance due. The balance will include co-pays and/or deductibles and/or non-covered charges.

What if there is a problem with my insurance?

Your insurance carrier will send you notification when they have processed your claim. If you do not receive notification within 30 days of your service, please contact your insurance carrier. Our office may also contact you if we are experiencing delays in receiving payment from your insurance carrier. You may be asked to provide more information and assistance to resolve the issue.

What if I do not have insurance?

If you do not have insurance, a bill will be sent directly to you after service is complete or you have been discharged from the hospital.

What if I cannot pay my bill "in full"?

If you are unable to pay the entire amount shown on your bill, please call Patient Financial Services at (605) 755-7660. At that time, we can assist you with a payment plan. We also offer Financial Assistance Programs.

What are the Financial Assistance Programs?

These programs are designed to assist patients who are either financially or medically indigent. The programs, depending upon your financial circumstances, may result in a discount of the charges billed to you or may result in you having no obligation to pay for services provided.

What is the difference between medically and financially indigent patients?

A medically indigent patient is a person who has experienced a sudden loss of income of at least 90 days due to illness. A financially indigent patient is a person who does not have insurance and cannot afford to pay for part or all of their health care.

Who is eligible for Regional Health's Financial Assistance Programs?

Depending upon your financial circumstances you may be asked to provide financial information regarding your income. Your financial assets and liabilities may also be considered when determining your ability to pay. Regional Health also uses income limits issued by the U.S. Department of Housing and Urban Development to determine a person's eligibility for financial assistance. For more information about our Financial Assistance Programs, please call Patient Financial Services at (605) 755-7660.

What is an Extended Payment Plan?

If you cannot pay the balance of your bill within 90 days you will be offered an Extended Payment Plan which allows you to make monthly payments. A representative from our office will work with you to establish an agreeable repayment plan.

Who can help me find a Financial Assistance Program to fit my needs?

Patient Advocates will assist you in understanding the cost of care, determining what will be covered by insurance, explaining payment options, and identifying payment resources.

Are all services covered?

Only medically necessary care received at a Regional Hospital is covered on Regional Health's Financial Assistance Program. A list of excluded services is available upon request.

Am I responsible for my bill while I am applying for assistance?

Yes, you are responsible for your bill until eligibility has been determined.

Other bills you may receive: Depending on the services you needed, you might receive several other bills. If you had certain tests or procedures, you also might receive a separate bill from doctors who are not employees of Regional Health, such as an anesthesiologist, emergency medicine physicians, radiologist or pathologist.